Shipping & Delivery

At Zenzie, we carefully curate products for pets and pet lovers through trusted fulfillment partners around the world.

Please review the information below before placing your order.

Orders are typically processed within 1–5 business days.

Processing times may occasionally be longer during holidays, promotional periods, or high-order volume periods.

7–20 business days.

Please note that delivery times are estimates only and are not guaranteed.

Shipping times may vary due to customs processing, courier delays, weather conditions, or other factors outside our control.

By placing an order, you acknowledge that shipping times are estimates and may vary depending on external courier and customs conditions.

Tracking information will be emailed once your order has shipped.

Please allow a few days for tracking updates to become available after shipment confirmation.

Some orders may arrive in separate packages depending on product availability and warehouse locations.

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Zenzie is not responsible for orders delayed or lost due to incorrect address information.

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer.

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

If your order appears significantly delayed, please contact us and we’ll do our best to assist.

Once your order has shipped, tracking information will be sent to your email.

Please allow a few days for tracking updates to appear after shipment confirmation.

You can track your order using our tracking system below.

For shipping-related questions, please contact:

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