Refund Policy
Refund Policy
We want you and your pet to be completely happy with your purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
How to Return
To initiate a return, please contact us with your order number and reason for return. We'll guide you through the process.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges
If you'd like to exchange an item, please contact us and we'll do our best to help.
Non-Returnable Items
For hygiene reasons, certain items such as grooming products and opened food items cannot be returned.
Questions?
If you have any questions about our refund policy, please contact us — we're happy to help!